Privacy Policy

Introduction and Our Commitment to Your Privacy

Lurvion ("we," "us," or "our") respects your privacy and is committed to protecting personal information shared with us through our website, consultation forms, email correspondence, telephone communications, and the delivery of our travel planning and advisory services.

Lurvion provides travel planning and advisory services, including personalized itinerary design, destination research, travel preparation guidance, documentation checklists, and remote travel coordination support. All services are informational and advisory in nature and do not include booking, ticketing, or handling of client funds.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you may have regarding your personal information.

Information We Collect

We collect information that you voluntarily provide to us when you request a consultation, contact us, submit a form, communicate with us, or purchase advisory services. The information we may collect includes:

• Your name, email address, phone number, and other contact details you choose to provide.
• Information about your intended travel plans, including destinations, preferred dates, trip purpose, budget preferences, travel style, accessibility needs, and general planning requirements.
• Information needed to prepare itinerary designs, destination research, document checklists, route structures, daily travel plans, and travel preparation materials.
• Messages, emails, consultation notes, support requests, and other communications exchanged between you and Lurvion.
• Payment and billing information related only to payment for Lurvion's advisory services. We do not store complete payment card information.
• Technical website information, including IP address, browser type, device type, pages visited, referral source, and general usage data.

How We Use Your Information

We use the information we collect for legitimate business purposes related to providing, improving, and administering our travel planning and advisory services.

• To respond to your inquiries, consultation requests, and service-related communications.
• To design personalized itineraries, structure travel routes, prepare destination research, and create travel preparation checklists.
• To provide informational guidance regarding destinations, activities, travel documentation, and general preparation requirements.
• To coordinate the advisory process remotely and provide support through digital communication channels.
• To process payments for Lurvion's advisory services and maintain business records.
• To improve our website, service quality, communication process, and client experience.
• To comply with applicable legal, tax, accounting, and regulatory obligations.
• To protect our website, business, clients, and services from fraud, misuse, unauthorized access, or unlawful activity.

Travel Information and Advisory Materials

Because our services involve travel planning and advisory support, we may collect information about your travel interests, preferred destinations, trip timing, route preferences, activity interests, documentation concerns, and other details necessary to prepare relevant advisory materials.

We use this information solely to provide personalized travel planning guidance, destination research, itinerary design, documentation checklists, and remote coordination support. We do not use your travel details to make bookings, purchase tickets, reserve accommodations, or handle any third-party travel payments on your behalf.

Sharing and Disclosure of Information

We may share personal information only in limited circumstances where it is necessary to operate our business, provide our services, comply with legal obligations, or protect our rights.

• Service Providers: We may share information with trusted vendors who assist with website hosting, payment processing, email communication, business administration, analytics, or technical support.
• Legal Compliance: We may disclose information if required by law, court order, subpoena, governmental authority, or regulatory request.
• Business Protection: We may disclose information when necessary to protect our rights, enforce our Terms of Service, prevent fraud, or maintain the security of our website and services.
• Business Transfers: If Lurvion is involved in a merger, acquisition, reorganization, or sale of assets, information may be transferred as part of that business transaction.
• With Your Consent: We may share information for another specific purpose when you have given us clear permission to do so.

We do not disclose personal travel plans to third-party travel providers for booking purposes because Lurvion does not book travel, purchase tickets, reserve accommodations, or act as a travel agency.

Payment Information

Payments made to Lurvion are payments for advisory and informational services only. We do not collect, hold, or manage client funds for flights, hotels, tours, transportation, insurance, reservations, or any other third-party travel expenses.

Payment transactions may be processed by third-party payment processors. These processors may collect payment details directly from you according to their own privacy policies and security practices. Lurvion does not store full credit card numbers, CVV codes, or complete banking credentials.

Cookies and Website Technologies

Our website may use cookies, analytics tools, and similar technologies to support website functionality, improve user experience, analyze site traffic, and understand how visitors interact with our pages.

• Essential cookies may be used to enable basic website functionality.
• Analytics technologies may help us understand general website performance and visitor behavior.
• Preference cookies may remember certain settings or interactions when available.

You may disable cookies through your browser settings. However, disabling cookies may affect certain website features or functionality.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide our advisory services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.

Consultation records, service communications, advisory deliverables, invoices, and related business records may be retained for administrative, legal, accounting, or tax purposes. When information is no longer required, we will delete, anonymize, or securely archive it as appropriate.

Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

• Access to personal information is limited to individuals or service providers with a legitimate business need.
• Payment processing is handled through secure third-party payment systems where applicable.
• We use reasonable website and communication security measures appropriate for the nature of our business.

No method of electronic transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. These rights may include:

• The right to request access to personal information we hold about you.
• The right to request correction of inaccurate or incomplete information.
• The right to request deletion of certain personal information, subject to legal and business recordkeeping requirements.
• The right to object to or restrict certain processing activities where applicable.
• The right to withdraw consent where processing is based on consent.
• The right to request information about how your data has been used or disclosed.

To exercise any privacy rights available to you, please contact us using the contact details provided at the end of this Privacy Policy. We may need to verify your identity before processing certain requests.

Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete such information.

International Users

If you access our website or services from outside the United States, you understand that your information may be processed in the United States or other jurisdictions where our service providers operate. Data protection laws in these jurisdictions may differ from those in your location.

By using our website or services, you acknowledge that your information may be transferred, stored, and processed in accordance with this Privacy Policy.

Third-Party Links

Our website or advisory materials may contain references or links to third-party websites, official government resources, destination information pages, travel tools, or other external resources. These third-party websites are not operated by Lurvion.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage you to review the privacy policies of any third-party resources you choose to access.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or service operations. When changes are made, we will update the "Last Updated" date at the top of this page.

Your continued use of our website or services after any update constitutes your acknowledgment of the revised Privacy Policy.